Can I cancel my order?
Orders that have not yet been dispatched or if made to measure items have not begun to be processed can be cancelled.
To check on the status of your order give us a ring on 0115 975 7204 or email us at firstname.lastname@example.org.
Can I order over the phone?
Yes we can take phone orders. Give us a ring and we can either take card or PayPal payment. However, Designer Fabric Store reserves the right to refuse this service.
Can I return an item?
All items excluding made to measure items can be returned within 28 days for a full refund. Items must be sent back in original packaging for non fabric items and fabrics must not be cut or washed.
In spite of the fact that items/materials are carefully checked, mistakes can happen. Upon receipt of your items all MUST BE CHECKED for faults as well as that the correct colour, quantity and design has been delivered.
If you are making this cloth up for someone else or are getting an item made you MUST CHECK the correct cloth is being used before cutting.
We take no responsibility for issues caused by not checking the item/cloth before opening, cutting/upholstering.
ANY CLOTH that has been cut cannot be returned.
All must be returned in original packaging.
How do I return an item?
Please send the item back to:
Designer Fabric Store
184 Hucknall Lane
For small low value items please send via Royal Mail. For bigger more valuable items please send via courier. For very large items please contact us to arrange a courier collection.
Who pays for my return postage?
This depends on the circumstances of the return. If you are unsure just contact us for advice.
Do you offer a made to measure service?
Yes. We offer a made to measure service on curtains and blinds. Just give us a ring or alternatively use our quote forms on the site;
Do you measure?
Yes, we offer a full home made to measure consultancy. More details available on our M2M consultancy service page.
Do you fire treat fabrics?
Yes we can fire treat fabrics but please be aware there is a 10 day turn around time and fabric can have a 5% shrinkage during the treatment. To get your fabric fire treated just give us a ring on 0115 975 1476.